Contact Us
Contact Us
Thank you for choosing Ejuya. Our team is committed to delivering timely, precise, and professional support across every channel. The sections below outline how to reach us for general inquiries, developer submissions, and what to expect regarding response times.
General Inquiries
For questions about accounts, billing, product features, or partnership opportunities, please contact [email protected]. Our dedicated Client Success team reviews inquiries in the order they are received and will reply with clear next steps and timelines.
- Accounts and billing questions
- Product feedback and feature requests
- Partnership and collaboration inquiries
When emailing, please include your organization name, a concise description of your inquiry, your preferred contact method, and any relevant reference numbers.
Developer Submissions
We welcome well-structured submissions from developers and technology partners seeking integration, app inclusion, or API access. To ensure a timely review, please email [email protected] with the subject line "Developer Submission — [Organization Name]". Include the following details:
- Organization name and primary contact
- Overview of the application or integration
- Target platform(s) and any required API scopes
- Estimated launch cadence and expected business impact
- Technical documentation or a link to a sandbox environment, if available
Our Partnerships and Platform teams assess submissions against strategic fit, security criteria, and technical compatibility. You will receive an acknowledgment within the standard response window and a defined next-step timeline after review.
Response Times
Ejuya is committed to timely, transparent communication. Our published targets are designed to align with enterprise-grade expectations and are subject to business-day considerations:
- General inquiries: Acknowledgment within 1 business day. Typical follow-up with actionable guidance within 2–3 business days, depending on complexity.
- Billing and account changes: Acknowledgment within 1 business day; resolution or confirmation within 2–4 business days when possible.
- Developer submissions: Acknowledgment within 2 business days; initial status update within 5 business days after review, with a defined remediation plan if additional details are required.
- Security or incident-related requests: Priority handling with escalation to the appropriate team within hours, depending on severity.
Note: Response times can vary based on volume, regional considerations, and the complexity of requests. We strive to keep you informed at every stage of the process.
Email: [email protected]
Popular Apps
Editor's Choice
